Technology Support Analyst 6249569

Accenture Flex

California, United States
Hourly: $24.42 to $63.13 depending on location; be...
Onsite
L1 helpdesk activities experience
Jira test execution skills
Aws and salesforce application knowledge
Accenture Flex is seeking a Technology Support Analyst to perform L1 Helpdesk activities and assist with JIRA test execution. The role offers the opportunity to work onsite with diverse teams while contributing to business transformation through technology solutions

Job Summary

  • This role involves performing L1 Helpdesk activities for technology applications including AWS and Salesforce while managing authentication and permission issues.
  • Employees will execute quality reviews in JIRA for UAT preparation and coordinate manual campaign launches with operations teams.
  • The position offers competitive rewards, access to benefits programs, and world-class learning resources within a diverse network of skilled professionals.

Matching Summary

Match Score: 75

Accenture Flex is seeking a Technology Support Analyst to perform L1 Helpdesk activities and assist with JIRA test execution. The role offers the opportunity to work onsite with diverse teams while contributing to business transformation through technology solutions.

Salary

Hourly: $24.42 to $63.13 depending on location; Benefits: Medical, dental, vision, long-term disability, 401(k), paid time off

Skills & Requirements

Must-have

  • L1 Helpdesk activities experience
  • JIRA test execution skills
  • AWS and Salesforce application knowledge

Nice-to-have

  • Quality review and documentation experience
  • UAT preparation and entry criteria expertise
  • Customer outreach campaign management

Key Requirements

  • Minimum 1 year of work experience in L1 Helpdesk
  • HS Diploma or GED required
  • US work authorization without future visa sponsorship

Work Rights

Must have US work authorization not requiring future sponsorship

Tailored Resume

Cover Letter