Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Value Consultant/analyst
Accenture
Remote
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Ccaas platforms
Cx maturity assessments
Financial impact analysis
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Accenture is seeking a CCaaS (Contact Center as a Service) Value Consultant/Analyst to join their Global Consulting Network. The role involves driving strategic customer engagements and maximizing the operational impact of clients' CCaaS implementations, requiring experience in consulting and customer experience strategy.
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Job Summary
As a CCaaS Value Consultant, you will drive strategic customer engagements to maximize the operational and financial impact of CCaaS implementations.
You will partner with clients to assess CX maturity, define transformation roadmaps, and build compelling business cases demonstrating platform value.
The role involves leading value consulting engagements, developing tailored business cases with ROI projections, and collaborating with cross-functional teams.
Matching Summary
Match Score: 75
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Accenture is seeking a CCaaS (Contact Center as a Service) Value Consultant/Analyst to join their Global Consulting Network. The role involves driving strategic customer engagements and maximizing the operational impact of clients' CCaaS implementations, requiring experience in consulting and customer experience strategy.
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Skills & Requirements
Must-have
CCaaS platforms
CX maturity assessments
financial impact analysis
omnichannel strategies
value tracking
Nice-to-have
international projects
cutting-edge technologies
innovative strategies
continuous improvement
Key Requirements
2 to 8 years of experience
Bachelor’s Degree completed
Strong understanding of CCaaS platforms
Proven ability to build executive-level business cases
Excellent communication, facilitation, and stakeholder management skills