Base: $70,000.00-$120,000.00; bonus/equity: not sp...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop repair estimates
Ford of Latham is hiring a Service Advisor to facilitate automotive services and repairs, ensuring effective communication between customers and technicians. The ideal candidate should have prior service advisor experience and a basic understanding of automotive mechanics, with a focus on customer service
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, and vehicle purchase discounts.
Matching Summary
Match Score: 85
Ford of Latham is hiring a Service Advisor to facilitate automotive services and repairs, ensuring effective communication between customers and technicians. The ideal candidate should have prior service advisor experience and a basic understanding of automotive mechanics, with a focus on customer service.
Salary
Base: $70,000.00-$120,000.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop repair estimates
Maintain customer records
Communicate needs between customer and technician
Nice-to-have
Earning customers for life
Team player focused on exemplary customer service
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus