The role involves owning the post-acquisition customer servicing journey while collaborating with Operations and Products teams to execute business requirements effectively
Job Summary
The role involves owning the post-acquisition customer servicing journey while collaborating with Operations and Products teams to execute business requirements effectively.
Candidates must be advocates for digital servicing options to enable instant service and act as a concierge for segments requiring support.
The position requires implementing exception management processes to identify and remediate service delivery failures before they impact customers or distributors.
Matching Summary
The role involves owning the post-acquisition customer servicing journey while collaborating with Operations and Products teams to execute business requirements effectively.
Skills & Requirements
Must-have
4-7 years total experience
2+ years insurance or banking domain
Bachelor's degree from recognized institute
Nice-to-have
Experience improving customer experience through operations
Passion for consumer-centric product ideas
Ability to work in fast-paced hyper-growth environment