Policy Service Associate

Hallmark Financial Services

1 year call center experience
Customer-oriented with pleasant demeanor
Strong analytical and critical thinking skills
Provide superior customer service handling inbound calls and live chats

Job Summary

  • Provide superior customer service handling inbound calls and live chats.
  • Independently solve problems of varying scope and complexity.
  • Ensure high customer satisfaction, growth, and retention of business.

Matching Summary

Provide superior customer service handling inbound calls and live chats.

Skills & Requirements

Must-have

  • 1 year call center experience
  • customer-oriented with pleasant demeanor
  • strong analytical and critical thinking skills

Nice-to-have

  • Spanish language proficiency preferred
  • ability to diffuse difficult situations
  • highly organized and efficient

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year experience in customer service
  • Experience in Personal Lines insurance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter