Customer Success Manager

Brightree Resupply

Multiple Locations
Fully remote
Customer success management
Healthcare industry experience
Brightree resupply products
Utilizing broad knowledge of Brightree Resupply products and services, the Resupply Success Manager uses independent judgement to assess resupply business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall success of resupply outcomes

Job Summary

  • Utilizing broad knowledge of Brightree Resupply products and services, the Resupply Success Manager uses independent judgement to assess resupply business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall success of resupply outcomes.
  • The Resupply Success Manager proactively engages with the customer to identify challenges, recognize opportunities, and offer insights and solutions using company best practices.
  • We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Matching Summary

Utilizing broad knowledge of Brightree Resupply products and services, the Resupply Success Manager uses independent judgement to assess resupply business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall success of resupply outcomes.

Skills & Requirements

Must-have

  • Customer Success Management
  • Healthcare Industry Experience
  • Brightree Resupply Products
  • Data-driven Recommendations
  • Proactive Customer Engagement
  • Client Relationship Management

Nice-to-have

  • Analytical Thinker
  • Self-Motivated
  • Goal Driven
  • Technically Inclined
  • Diverse and Inclusive Culture
  • Innovative Ideas

Key Requirements

  • Minimum 2 years Healthcare Industry
  • Minimum 2 years Customer Success
  • Bachelor's degree or equivalent experience
  • Proficiency in Microsoft Office Suite
  • Experience in HME Resupply program
  • Knowledge of IVR hosted platform systems

Work Rights

Not specified

Tailored Resume

Cover Letter