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Platform9 is seeking an L1 Cloud Support Engineer to enhance their customer support functions related to private cloud technology. The ideal candidate will have a background in computer science, experience with cloud computing, and strong problem-solving skills, focusing on automation, monitoring, and troubleshooting within a dynamic team environment.
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Job Summary
Platform9 is a leader in simplifying enterprise Private Clouds with over 30,000 nodes in production.
The role involves a mix of ticket queue management, Zoom customer support, and automation tool development.
Candidates must possess strong problem-solving skills and a passion for working in a data-driven organization.
Matching Summary
Match Score: 75
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Platform9 is seeking an L1 Cloud Support Engineer to enhance their customer support functions related to private cloud technology. The ideal candidate will have a background in computer science, experience with cloud computing, and strong problem-solving skills, focusing on automation, monitoring, and troubleshooting within a dynamic team environment.
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Skills & Requirements
Must-have
Linux administration experience
Kubernetes cluster administration
OpenStack technologies knowledge
Python or Bash scripting skills
Customer-facing troubleshooting
Nice-to-have
AWS, Azure, or Google Cloud familiarity
Docker containerization knowledge
Prometheus and Grafana monitoring tools
CKA certification preferred
Incident management experience
Key Requirements
Bachelor's or Master's degree in CS or Engineering