Complaints Co Ordinator Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom £28,598 - £31,022 Permanent Apply By 19 April, 2026 Posted On 8 April, 2026

Milton Keynes Council

Milton Keynes, United Kingdom
Base: £28,598 - £31,022; bonus/equity: not specifi...
On-site
Handling complaints fairly and timely
Identifying service themes and learning
Preventing escalation to external regulators
Milton Keynes Council is seeking a Complaints Coordinator to enhance customer feedback and improve service delivery within the council. The role focuses on resolving complaints, spotting recurring issues, and helping maintain public trust in local governance

Job Summary

  • You will play a key part in listening to residents and helping to put things right when services fall short.
  • The role supports fair, timely and transparent handling of complaints across the council while spotting themes to strengthen service delivery.
  • This work is central to maintaining public trust, strengthening accountability and ensuring the council learns from the experiences of the city.

Matching Summary

Match Score: 85

Milton Keynes Council is seeking a Complaints Coordinator to enhance customer feedback and improve service delivery within the council. The role focuses on resolving complaints, spotting recurring issues, and helping maintain public trust in local governance.

Salary

Base: £28,598 - £31,022; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • handling complaints fairly and timely
  • identifying service themes and learning
  • preventing escalation to external regulators

Nice-to-have

  • collaborative team environment
  • dedicated to public trust
  • tackling inequalities in community

Key Requirements

  • Site-based role in Milton Keynes
  • Interviews held w/c 18 May

Work Rights

Not specified

Tailored Resume

Cover Letter