Executive Escalations Manager

Dyson

Chicago, Illinois, United States
Base: $68,000 - $85,000 annually; bonus/equity: bo...
Onsite
Supervising high-performing customer service teams
Managing executive and legal escalations
Proficiency in microsoft office excel powerpoint
This role involves leading a team of specialists to deliver exceptional white-glove service while resolving high-level escalations and legal complaints

Job Summary

  • This role involves leading a team of specialists to deliver exceptional white-glove service while resolving high-level escalations and legal complaints.
  • The position requires acting as the final point of contact for urgent executive complaints and collaborating closely with Legal and Operations teams.
  • Dyson offers a comprehensive benefits package including 401K matching, health coverage, and generous paid time off alongside competitive compensation.

Matching Summary

This role involves leading a team of specialists to deliver exceptional white-glove service while resolving high-level escalations and legal complaints.

Salary

Base: $68,000 - $85,000 annually; Bonus/Equity: Bonus opportunity available; Benefits: 401K match, health insurance, PTO, product discounts

Skills & Requirements

Must-have

  • Supervising high-performing customer service teams
  • Managing executive and legal escalations
  • Proficiency in Microsoft Office Excel PowerPoint
  • Collaborating with Legal and Compliance teams
  • Supporting flexible scheduling including weekends

Nice-to-have

  • Passion for developing talent and team culture
  • Experience handling sensitive customer complaints
  • Ability to foster innovation and experimentation
  • Strong analytical skills for trend identification

Key Requirements

  • Proven experience supervising or leading customer service teams
  • Must be at least 18 years old
  • Strong proficiency in Microsoft Office suite

Work Rights

Not specified

Tailored Resume

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