Customer Care Retail Resolutions Case Manager

Kombuki

Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to drive continuous improvement
The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions

Job Summary

  • The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.
  • Candidates must have experience with the complaints management process and a commitment to driving excellence.
  • Office hours are set from 8am to 4:30pm with opportunities for permanent or secondment positions.

Matching Summary

The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Previous exposure to complaints management process
  • Ability to drive continuous improvement

Nice-to-have

  • Energetic and motivated individual
  • Passion for delivering exceptional service
  • Risk mindset in operational environment

Key Requirements

  • Experience in complaints management process
  • Operational environment experience
  • Self-motivated independent worker

Work Rights

Not specified

Tailored Resume

Cover Letter