Customer Care Agent (temporary)

Barry Callebaut AG

Heule-Kortrijk, Belgium
On-site
Order processing and transmittal
Customer communication via phone and email
Inventory reservation and allocation
The role of Customer Care Agent means offering efficient, quick, and friendly service to customers

Job Summary

  • The role of Customer Care Agent means offering efficient, quick, and friendly service to customers.
  • Key responsibilities include providing clear answers to customer requests, entering orders into the ERP system, and coordinating customization requests.
  • Investigating complaints, helping determine the root cause, and communicating back to customers in a timely manner according to the SLA is also a key part of the role.

Matching Summary

The role of Customer Care Agent means offering efficient, quick, and friendly service to customers.

Skills & Requirements

Must-have

  • Order processing and transmittal
  • Customer communication via phone and email
  • Inventory reservation and allocation
  • Handling price requests and general information

Nice-to-have

  • Customer-centric and positive mindset
  • Seeking solutions and continuous improvement
  • Openness to new ideas and organizational learning

Key Requirements

  • Bachelor's degree or equivalent experience
  • Good English and Dutch language skills
  • Basic knowledge of ERP systems
  • Experience in a customer-centric environment

Work Rights

Not specified

Tailored Resume

Cover Letter