Base: $46k to $65k py; bonus/equity: eligible for ...
Remote
Daily operations supervision
Problem resolution
Quality assurance
Businessolver is seeking a remote Member Services Team Lead to oversee a team of Member Advocates and ensure high-quality service delivery in employee benefits administration. The ideal candidate will possess leadership experience in a related industry and demonstrate strong problem-solving and communication skills
Job Summary
Businessolver is pipelining for future Member Service Team Leads to support clients and continued growth.
The role involves supervising a team, handling escalated inquiries, and ensuring quality performance metrics are met.
Ideal candidates have 3+ years of leadership experience in Employee Benefits Administration or a related industry.
Matching Summary
Match Score: 85
Businessolver is seeking a remote Member Services Team Lead to oversee a team of Member Advocates and ensure high-quality service delivery in employee benefits administration. The ideal candidate will possess leadership experience in a related industry and demonstrate strong problem-solving and communication skills.
Salary
Base: $46K to $65K per year; Bonus/Equity: Eligible for annual bonus incentive plan; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Daily operations supervision
Problem resolution
Quality assurance
Workflow efficiencies
Regulatory requirements compliance
Nice-to-have
Thoughtful and strategic leadership
Client delight focus
Team motivation and coaching
Key Requirements
3+ years leadership experience
Bachelor’s degree or equivalent
Proven customer service experience
Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is ideal
Benefit Administration experience / life and health license a plus