Library Access Services Specialist

hs.richmond.edu

Base: $18.34 to $24.30 ph; bonus/equity: not speci...
Full-time; variable schedule sunday through saturday, between 6:30 am - 12:00 am
Supervise up to 30 student employees
Troubleshoot computer hardware and software
Manage cash receipts and financial transactions
The Library Access Services Specialist position at the University of Richmond's Boatwright Memorial Library involves providing user support, managing fulfillment services, and supervising student staff. The role requires both technical skills and strong customer service abilities to ensure a positive library experience while engaging with diverse users

Job Summary

  • The Access Services Specialist plays a pivotal role in delivering exceptional user support while ensuring the safety and security of library users, materials, and facilities.
  • This position involves supervising up to 30 student employees, providing training on desk operations, technology troubleshooting, and customer service expectations.
  • The role requires managing fulfillment services, resolving issues related to overdue items, and conducting daily building checks to maintain operational standards.

Matching Summary

Match Score: 85

The Library Access Services Specialist position at the University of Richmond's Boatwright Memorial Library involves providing user support, managing fulfillment services, and supervising student staff. The role requires both technical skills and strong customer service abilities to ensure a positive library experience while engaging with diverse users.

Salary

Base: $18.34 to $24.30 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise up to 30 student employees
  • Troubleshoot computer hardware and software
  • Manage cash receipts and financial transactions
  • Knowledge of Library of Congress Classification System
  • Handle materials weighing up to 25 pounds

Nice-to-have

  • Familiarity with HTML, XML, and Oracle
  • Project management or process improvement experience
  • Creative approach to diversity and inclusion
  • Experience with digital signage and social media

Key Requirements

  • Bachelor's degree preferred
  • Two to three years of relevant library or customer service experience
  • Prior supervisory or team leadership experience desired

Work Rights

Not specified

Tailored Resume

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