Technical Customer Care Specialist I (dealertrack)

Cox Automotive Inc.

Overland Park, KS, USA
Base: $16.59 - $24.86ph; bonus/equity: may be elig...
Fully remote
Technical customer support
Product usage support
Troubleshoot system performance
Provides technical customer support to ensure that all customers are satisfied with the products and services

Job Summary

  • Provides technical customer support to ensure that all customers are satisfied with the products and services.
  • Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

Provides technical customer support to ensure that all customers are satisfied with the products and services.

Salary

Base: $16.59 - $24.86/hour; Bonus/Equity: May be eligible for commission and/or incentive program; Benefits: Paid time off, holidays, health care insurance, retirement planning

Skills & Requirements

Must-have

  • Technical customer support
  • Product usage support
  • Troubleshoot system performance
  • Excellent communication skills
  • Strong problem-solving skills
  • Work independently and as a team

Nice-to-have

  • Dependability and reliability
  • Handle competing priorities
  • Salesforce experience
  • Automotive industry knowledge

Key Requirements

  • High School Diploma/GED
  • Less than 2 years of experience
  • Ability to work flexible schedule
  • Must be authorized to work in the US

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter