The North Carolina Department of Natural and Cultural Resources is seeking a Patron Processing Supervisor for the State Library in Raleigh, NC. This role involves supervising a team, managing patron database operations, and providing customer service, with a focus on accessibility and community engagement
Job Summary
This position is responsible for unit supervision of three patron processing assistant positions; overseeing front desk scheduling and filling in as needed to handle and route incoming calls.
This position oversees the maintenance and ensures the accuracy of the patron database and local updates to the national Patron Information Machine Maintenance System (PIMMS), ensuring that unit operations conform to state and national requirements.
The State Library of North Carolina provides exceptional library service and exceptional service to libraries, helping North Carolinians live more abundant and purposeful lives.
Matching Summary
Match Score: 80
The North Carolina Department of Natural and Cultural Resources is seeking a Patron Processing Supervisor for the State Library in Raleigh, NC. This role involves supervising a team, managing patron database operations, and providing customer service, with a focus on accessibility and community engagement.
Salary
Recruitment Range: $43,267-$50,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Supervising patron processing assistants
Overseeing front desk scheduling
Maintaining patron database accuracy
Analyzing data and troubleshooting
Compiling statistics
Using Keystone Library Automated System
Nice-to-have
Experience with disabled populations
Bilingual experience
Team environment collaboration
Key Requirements
High school diploma or GED
Four years administrative/office management experience
One year as a lead worker
Equivalent combination of education and experience