Verification Officer

SGS Australia Pty Ltd

Dublin, Ireland
Base: €14.30ph; bonus/equity: not specified; benef...
On-site
Customer service standards
Identity and document validation
Ndls front office solution utilization
SGS Australia Pty Ltd is seeking a Verification Officer for their Dublin location to process driving license applications while ensuring high customer service standards. The ideal candidate should have customer service experience, strong communication skills, and the ability to adhere to compliance regulations

Job Summary

  • Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
  • Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
  • As part of our team, you would be eligible for: Pension scheme + Life Assurance; 22 Days Annual Leave (increasing with service) plus bank holidays; Length of Service Awards; Health & Wellbeing initiatives; Bike to work & Taxsavers tickets for Rail/Bus/Luas.

Matching Summary

Match Score: 75

SGS Australia Pty Ltd is seeking a Verification Officer for their Dublin location to process driving license applications while ensuring high customer service standards. The ideal candidate should have customer service experience, strong communication skills, and the ability to adhere to compliance regulations.

Salary

Base: €14.30p/h; Bonus/Equity: Not specified; Benefits: Pension scheme + Life Assurance, 22 Days Annual Leave (increasing with service) plus bank holidays, Length of Service Awards, Health & Wellbeing initiatives, Bike to work & Taxsavers tickets

Skills & Requirements

Must-have

  • Customer service standards
  • Identity and document validation
  • NDLS Front Office Solution utilization
  • SOPs and procedures adherence
  • Data breach reporting

Nice-to-have

  • Irish speaker advantage
  • Flexibility to travel
  • Commitment to Saturday work

Key Requirements

  • Leaving certificate and/or FETAC 5 skills certificate
  • At least 1 year of Customer Service Experience
  • Excellent communication skills (verbal and written)
  • Strong Computer Skills & general PC Proficiency
  • Valid and eligible work permit or visa

Work Rights

Must hold a valid and eligible work permit or visa

Tailored Resume

Cover Letter