Customer Success Manager, Small Business | Anz

HubSpot

Sydney, Australia
Not specified; benefits: education allowance up to...
On-site
Proven track record in saas retention roles
Experience driving gross revenue retention (grr)
Ability to leverage ai tools and predictive insights
The role involves being a trusted advisor responsible for driving customer retention and expansion outcomes while ensuring measurable ROI

Job Summary

  • The role involves being a trusted advisor responsible for driving customer retention and expansion outcomes while ensuring measurable ROI.
  • Candidates will use HubSpot's Customer Prioritisation Framework and AI-native tools to engage customers and turn insights into action.
  • Benefits include a hybrid work environment, an education allowance up to USD$5,000 per annum, and flexible time off policies.

Matching Summary

The role involves being a trusted advisor responsible for driving customer retention and expansion outcomes while ensuring measurable ROI.

Salary

Not specified; Benefits: Education allowance up to USD$5,000; Private health insurance allowance & annual fitness reimbursement

Skills & Requirements

Must-have

  • Proven track record in SaaS retention roles
  • Experience driving Gross Revenue Retention (GRR)
  • Ability to leverage AI tools and predictive insights
  • Strong business acumen linking solutions to ROI
  • Experience managing complex customer relationships

Nice-to-have

  • Comfortable adopting new technologies quickly
  • Excellent communication across phone and written settings
  • Resilient and adaptable in fast-paced environments
  • High attention to detail and proactive prioritization

Key Requirements

  • Experience owning customer relationships in quota or retention-carrying roles
  • Consistently meeting and exceeding retention or revenue goals
  • Strong communicator with clear, confident, and empathetic skills

Work Rights

Not specified

Tailored Resume

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