Customer Banking Specialist - Strathfield

CommBank

Strathfield, Australia
Part-time (28.75 hours per week)
Exceptional customer service delivery
Clear articulation of financial terms
Customer needs assessment
CommBank is seeking a Customer Banking Specialist for its Strathfield branch, focusing on delivering exceptional customer service and financial support to personal and small business clients. The role requires a part-time commitment of 28.75 hours per week, with specific weekday hours outlined

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
  • You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks.
  • The role involves educating customers on in-branch technology and digital banking options, problem-solving, and championing the company's processes and risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for its Strathfield branch, focusing on delivering exceptional customer service and financial support to personal and small business clients. The role requires a part-time commitment of 28.75 hours per week, with specific weekday hours outlined.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Clear articulation of financial terms
  • Customer needs assessment
  • Problem-solving and effective solutions
  • Championing processes and procedures
  • Risk-adverse culture adherence

Nice-to-have

  • Korean language skills
  • Interest in career growth
  • Holistic customer solutions
  • Building customer financial wellbeing

Key Requirements

  • Proven experience in customer service
  • Excellent communication skills
  • Ability to ask the right questions and find solutions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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