Sales Support Representative - Residential Builder

Ferguson

Base: $18.71 - $29.92 hourly; bonus/equity: bonus ...
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Support customer needs
Timely quotations and accurate sales orders
Answer sales calls
** Ferguson is seeking a Sales Support Representative for its Residential Builder division, aimed at providing exceptional customer service and support in the sales process. The ideal candidate should possess customer service skills and may have experience in trades such as plumbing or HVAC, with a focus on building relationships and solving customer problems. **

Job Summary

  • Ferguson is a Fortune 500 company that provides best-in-class products, service, and capabilities across various industries, aiming to make customers' complex projects simple, successful, and sustainable.
  • Responsibilities include supporting sales associates, ensuring personalized customer service through timely quotations and accurate sales orders, coordinating deliveries, and resolving customer concerns.
  • Ferguson offers a competitive benefits package supporting mental, physical, and financial well-being, including health, dental, vision, paid time off, 401(k) with match, and inclusive enhancements like mental health coverage and gender-affirming benefits.

Matching Summary

Match Score: 75

** Ferguson is seeking a Sales Support Representative for its Residential Builder division, aimed at providing exceptional customer service and support in the sales process. The ideal candidate should possess customer service skills and may have experience in trades such as plumbing or HVAC, with a focus on building relationships and solving customer problems. **

Salary

Base: $18.71 - $29.92 Hourly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, PTO, life insurance, 401(k) with match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts

Skills & Requirements

Must-have

  • Support customer needs
  • Timely quotations and accurate sales orders
  • Answer sales calls
  • Use CRM and phone system
  • Respond quickly to customer needs

Nice-to-have

  • Customer-focused mentality
  • Build relationships
  • Holistic approach to well-being
  • Community involvement opportunities

Key Requirements

  • 0-3 years sales/customer service experience preferred
  • Plumbing, HVAC, or other trades experience is a plus
  • Strong sales skills
  • Decision making in a timely manner
  • React well in a fast-paced environment
  • General digital literacy including Microsoft Office
  • Quickly learn product knowledge and processes

Work Rights

Not specified

Tailored Resume

Cover Letter