GOCal is seeking a Product Analyst for its Platforms & Tools team in Gurugram, India, to support the development of enterprise tools and improve user experience. The role requires 3 to 6 years of experience in product operations or support, with a focus on communication and data analysis
Job Summary
The Platforms and Tools Team is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools and Business Intelligence tools for the S&P Global Enterprise.
In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users.
S&P Global provides comprehensive benefits including Health & Wellness, Flexible Downtime, Continuous Learning, and Invest in Your Future programs.
Matching Summary
Match Score: 85
GOCal is seeking a Product Analyst for its Platforms & Tools team in Gurugram, India, to support the development of enterprise tools and improve user experience. The role requires 3 to 6 years of experience in product operations or support, with a focus on communication and data analysis.
Skills & Requirements
Must-have
ServiceNow ticketing platform
Azure DevOps, JIRA
ITSM processes
Generative AI and Agents solutions
customer satisfaction
cross-functional teamwork
Nice-to-have
innovative enterprise team member
positive attitude
fast-paced, high-demand environment
curiosity and a shared belief
spirit of discovery
Key Requirements
Bachelor's degree in Business, Technology, Engineering, or related area
3 to 6 years of experience in product operations/support
Exposure to Web-based Application development
Knowledge of Agile Execution tools
Experience using Workflow Management tool
Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
Strong understanding of IT Service Management (ITSM) processes