Senior Bpo Manager - B2b

Emma – The Sleep Company

Lisbon, Portugal
On-site
Manage external bpo partnerships
Ensure seamless service delivery
Monitor vendor performance
We are Emma – The Sleep Company, a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing

Job Summary

  • We are Emma – The Sleep Company, a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing.
  • As an individual contributor, you will focus on ensuring seamless service delivery, driving continuous improvements, and monitoring vendor performance.
  • Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning.

Matching Summary

We are Emma – The Sleep Company, a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing.

Skills & Requirements

Must-have

  • manage external BPO partnerships
  • ensure seamless service delivery
  • monitor vendor performance
  • streamline operational processes

Nice-to-have

  • lead disrupt reinvent
  • driven people collaboration teamwork
  • think big take ownership
  • hands-on experience mentorship continuous learning

Key Requirements

  • Senior BPO Manager experience
  • B2B department experience

Work Rights

Not specified

Tailored Resume

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