Business Analysis Manager, Operational Excellence

Wolters Kluwer

Base: $89,600.00 - $157,000.00 usd; bonus: eligibl...
Hybrid
Lean six sigma process improvement methodologies
Process mapping using visio lucid miro smartsheet
Data analytics and root-cause analysis techniques
This role involves proactively identifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations using Lean, Six Sigma, and Agentic AI

Job Summary

  • This role involves proactively identifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations using Lean, Six Sigma, and Agentic AI.
  • The ideal candidate will partner with leadership to assess current-state workflows, define future-state solutions, and drive measurable improvements in cost-to-serve metrics.
  • Wolters Kluwer offers a wide variety of competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

This role involves proactively identifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations using Lean, Six Sigma, and Agentic AI.

Salary

Base: $89,600.00 - $157,000.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • Lean Six Sigma process improvement methodologies
  • Process mapping using Visio Lucid Miro Smartsheet
  • Data analytics and root-cause analysis techniques
  • Cross-functional collaboration with technology teams
  • Change management and stakeholder communication

Nice-to-have

  • Agentic AI and automation implementation experience
  • Strategic curiosity and complex problem-solving skills
  • Familiarity with emerging digital transformation tools
  • Passion for enhancing customer experience efficiency
  • Ability to balance strategic thinking with execution

Key Requirements

  • Minimum Bachelor's degree required
  • 6+ years of operational improvement or business analysis experience
  • Preferred certifications: Lean Six Sigma, PMP, SAFe Agile
  • Proficiency in Excel, Power BI, and workflow visualization tools

Work Rights

Not specified

Tailored Resume

Cover Letter