Employee Experience Specialist In Hr With Dutch

J&J FAMILY OF COMPANIES

Prague, Czechia
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Bi-lingual language skills dutch and english
Customer service skills
Case management documentation
** The Employee Experience Specialist position at Johnson & Johnson in Prague seeks a bilingual candidate fluent in Dutch and English to manage employee inquiries related to HR, Procurement, and Payroll services. The role emphasizes excellent customer service, documentation of inquiries, and continuous improvement of processes, contributing to a positive work environment. **

Job Summary

  • The Global Services Associate supports J&J employees by resolving inquiries related to HR, Procurement, and Payroll services through multiple digital channels.
  • This role requires ownership of assigned tasks and encourages the use of self-service options to empower customers and drive rapid resolution.
  • The position emphasizes continuous skill development, collaboration, and maintaining a professional, confidential work environment.

Matching Summary

Match Score: 75

** The Employee Experience Specialist position at Johnson & Johnson in Prague seeks a bilingual candidate fluent in Dutch and English to manage employee inquiries related to HR, Procurement, and Payroll services. The role emphasizes excellent customer service, documentation of inquiries, and continuous improvement of processes, contributing to a positive work environment. **

Skills & Requirements

Must-have

  • bi-lingual language skills Dutch and English
  • customer service skills
  • case management documentation
  • knowledge of HR, Procurement, Payroll processes
  • experience with CRM tools
  • telephone communication skills
  • ability to handle confidential information

Nice-to-have

  • team player mindset
  • continuous improvement focus
  • knowledge sharing environment
  • self-directed fast-paced environment
  • collaborative employee and customer focus
  • administrative activities experience
  • process improvement suggestions

Key Requirements

  • bi-lingual Dutch and English skills
  • experience with CRM software (SalesForce/Service Now preferred)
  • strong written and verbal communication
  • understanding of HR functional work and standards
  • computer literacy with MS Office and SharePoint
  • ability to work in fast-paced team environment

Work Rights

Not specified

Tailored Resume

Cover Letter