Amazon is seeking a Senior Program Manager for its Easy Ship program in Bengaluru, responsible for overseeing program performance, identifying defects, and improving delivery metrics. The role demands strong analytical skills, effective communication, and the ability to lead initiatives that enhance the customer delivery experience
Job Summary
The role requires owning programs end-to-end to define and achieve specific KPIs while driving performance improvements.
Candidates must develop and monitor program metrics to identify potential issues in last mile deliveries and perform deep-dive root-cause analyses.
Success involves leading initiatives to eliminate defect root causes, improving the delivery experience for Amazon customers through excellent stakeholder communication.
Matching Summary
Match Score: 85
Amazon is seeking a Senior Program Manager for its Easy Ship program in Bengaluru, responsible for overseeing program performance, identifying defects, and improving delivery metrics. The role demands strong analytical skills, effective communication, and the ability to lead initiatives that enhance the customer delivery experience.
Skills & Requirements
Must-have
End-to-end program ownership
Last mile delivery metrics monitoring
Root cause analysis of defects
Data-driven deep-dives
Stakeholder communication skills
Nice-to-have
Performance improvement initiatives
Defect reduction at scale
Cross-functional collaboration
Systematic problem escalation
Meeting critical business time constraints
Key Requirements
Experience with data analysis and root cause investigation