Manager Application Support

Platinum Eagle Mortgage LLC

Onsite
Experience supporting enterprise saas applications
Hands-on experience with itsm tools
Proven coaching and performance management skills
Platinum Eagle Mortgage LLC is seeking a Manager Application Support to lead its Level 1 application support team. The role emphasizes customer-focused service delivery and continuous improvement, requiring significant experience in application support and team leadership

Job Summary

  • At Newrez, we are committed to investing in our employees' growth and wellbeing.
  • The Manager Application Support leads a Level 1 application support team to ensure customer-focused service delivery.
  • We offer a comprehensive benefits package that supports employees in every aspect of their lives.

Matching Summary

Match Score: 85

Platinum Eagle Mortgage LLC is seeking a Manager Application Support to lead its Level 1 application support team. The role emphasizes customer-focused service delivery and continuous improvement, requiring significant experience in application support and team leadership.

Skills & Requirements

Must-have

  • Experience supporting enterprise SaaS applications
  • Hands-on experience with ITSM tools
  • Proven coaching and performance management skills

Nice-to-have

  • Strong analytical and problem-solving abilities
  • High degree of business acumen
  • Strong interpersonal skills

Key Requirements

  • Bachelor’s degree in information systems or related field
  • 6-8 years in service desk or application support
  • 2+ years leading an L1 team

Work Rights

Not specified

Tailored Resume

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