Técnico(a) De Suporte Em Informática - Dedicado – Itajaí-sc

Unisys

Itajaí, SC, Brazil
Not specified; benefits: medical, dental, profit s...
Onsite
Servicenow ticketing system experience
Hardware and software troubleshooting skills
Wireless and mobile device support
Unisys is seeking a Técnico(a) De Suporte Em Informática to provide on-site IT support in Itajaí, SC. The role involves troubleshooting technical issues, managing service requests, and ensuring compliance with security and service standards

Job Summary

  • The role serves as the primary point of contact for local IT issues including mobile services, wireless, and physical connectivity.
  • Candidates must resolve incidents in a timely manner using ServiceNow while adhering to established SLAs.
  • Benefits include medical and dental assistance, profit sharing, life insurance, meal vouchers, and private pension.

Matching Summary

Match Score: 85

Unisys is seeking a Técnico(a) De Suporte Em Informática to provide on-site IT support in Itajaí, SC. The role involves troubleshooting technical issues, managing service requests, and ensuring compliance with security and service standards.

Salary

Not specified; Benefits: Medical, dental, profit sharing, life insurance, meal vouchers, childcare assistance, private pension

Skills & Requirements

Must-have

  • ServiceNow ticketing system experience
  • Hardware and software troubleshooting skills
  • Wireless and mobile device support
  • SLA adherence for incident resolution
  • Physical connectivity and conference room support

Nice-to-have

  • Strong customer service approach
  • Ability to work under high stress
  • Collaboration with project teams
  • Knowledge of IT security policies

Key Requirements

  • Higher education in IT or related field
  • Valid driver's license and personal vehicle
  • Availability for travel to Blumenau

Work Rights

Not specified

Tailored Resume

Cover Letter