Principal Application Support Engineer - Operations
Lilly
7-10 years application support experience
Deep hands-on debugging web applications
Strong knowledge restful apis databases
This role serves as the senior technical authority responsible for leading complex incident resolution and driving systemic reliability improvements across a suite of products
Job Summary
This role serves as the senior technical authority responsible for leading complex incident resolution and driving systemic reliability improvements across a suite of products.
The position requires deep expertise in observability, automation, and deployment support to ensure resilient services and measurable improvements in uptime and latency.
Candidates must be available to work flexible non-standard hours including weekends and holidays to support continuous operations across two shifts.
Matching Summary
This role serves as the senior technical authority responsible for leading complex incident resolution and driving systemic reliability improvements across a suite of products.
Skills & Requirements
Must-have
7-10 years application support experience
Deep hands-on debugging web applications
Strong knowledge RESTful APIs databases
Expertise in monitoring logging alerting stacks
Advanced scripting automation Bash Python
Experience supporting regulated industries
Nice-to-have
Experience defining operational SLIs SLOs
Experience with containerization Docker Kubernetes
Demonstrated mentoring leadership capability
Key Requirements
7-10 years experience in application support or SRE
Strong collaboration skills across Dev QA Product teams
Working knowledge of privacy security expectations