Inbound Customer Service Consultant

Australia Post

Melbourne, Victoria, Australia
Base: $61,628 fte + 12% super (trainee); increases...
Hybrid
Answering customer calls
Tracking parcels and solving issues
Working across multiple it platforms
You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues

Job Summary

  • You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues.
  • The role offers a flexible part-time schedule of 10 hours per week with the potential to increase hours during busy periods.
  • Employees receive 3 weeks of full-time paid onsite training and benefit from a hybrid work model with one day in the office.

Matching Summary

You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues.

Salary

Base: $61,628 FTE + 12% super (trainee); Increases to $68,003 + 12% super after 3 months; Part-time pay is pro-rata

Skills & Requirements

Must-have

  • Answering customer calls
  • Tracking parcels and solving issues
  • Working across multiple IT platforms

Nice-to-have

  • Friendly and enthusiastic demeanor
  • Solutions-focused mindset
  • Team environment collaboration

Key Requirements

  • Reliable and friendly attitude
  • Tech-savvy for multiple platforms
  • Ability to work flexible shifts

Work Rights

Not specified

Tailored Resume

Cover Letter