Head Of Fiduciary Operations, Uk Region

Marsh

Norwich, United Kingdom
**
Delivering operational service at scale
Driving service excellence
Invoicing and fiduciary responsibilities
** Marsh is seeking a Head of Fiduciary Operations for its Norwich office, requiring a hybrid work model with at least three days in the office. The role involves leading teams in delivering exceptional client service and managing fiduciary responsibilities, with a focus on strategic alignment and continuous improvement. **

Job Summary

  • This senior leadership role requires a deep understanding of delivering operational service at scale and driving service excellence by client segment across UK and India teams.
  • You will lead and have accountability for all invoicing services, fiduciary services, delivering client service, key performance metrics, ensuring compliance with regulatory requirements, managing fiduciary risk, and driving strategic initiatives to enhance client trust and business growth.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Matching Summary

Match Score: 75

** Marsh is seeking a Head of Fiduciary Operations for its Norwich office, requiring a hybrid work model with at least three days in the office. The role involves leading teams in delivering exceptional client service and managing fiduciary responsibilities, with a focus on strategic alignment and continuous improvement. **

Skills & Requirements

Must-have

  • Delivering operational service at scale
  • Driving service excellence
  • Invoicing and fiduciary responsibilities
  • Insurance broking operations
  • Aligning practices with global objectives
  • Managing fiduciary risk
  • Leading a team of SMEs

Nice-to-have

  • Shaping company strategy
  • Driving innovation
  • Enhancing client experience
  • Fostering integrity and accountability
  • Continuous improvement culture

Key Requirements

  • Proven relevant experience in senior role
  • Experience delivering exceptional client service
  • Strong knowledge of operating in a regulated firm
  • Demonstrated leadership and team management skills
  • Excellent communication, negotiation, and stakeholder management
  • Strong analytical and strategic thinking skills
  • Experience in delivering continuous improvements
  • Proven track record in setting strategic direction
  • Change management experience
  • Experience working across a matrix organisation

Work Rights

Not specified

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