Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale
Job Summary
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
Operate at principal level with true influence — driving architecture, uplifting engineering standards, and shaping the future of conversational banking across multiple squads.
You’ll join the Self-Service Experiences crew — a growing, high-impact engineering group responsible for customer chat and voice bots, agentic orchestration, and generative AI enablement.
Matching Summary
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
Skills & Requirements
Must-have
AI agent design and building
RAG and tool calling
Large-scale distributed systems
Cloud-native microservices
Low-latency conversational systems
Voice bot platform migration
Nice-to-have
Full-stack exposure
Conversational AI frameworks
Generative AI platforms
Contact centre technologies
Key Requirements
Hands-on experience with AI agents
Production experience with RAG, tool calling, orchestration