Help Desk Analysyt

Hexagon US Federal Inc

Santa Rita, Guam, USA
On-site
Professional service delivery
Logging and responding to requests
Documenting faults and problems
The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer

Job Summary

  • The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer.
  • Follows procedures and process requests for assistance from users in a pleasant and professional manner.
  • Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support.

Matching Summary

The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer.

Skills & Requirements

Must-have

  • professional service delivery
  • logging and responding to requests
  • documenting faults and problems
  • searching documentation for solutions
  • end device support

Nice-to-have

  • pleasant and professional manner
  • maintaining change control procedures

Key Requirements

  • IT customer support experience
  • End device support experience

Work Rights

Not specified

Tailored Resume

Cover Letter