Customer Success Manager - Core (public Sector/federal Civilian)

Salesforce UK

Base: $123,100 - $186,300 annually; bonus/equity: ...
U.s. citizenship required
Sales cloud and service cloud experience
Federal procurement process knowledge
This role serves as a trusted advisor to federal civilian agencies, driving digital transformation initiatives that improve citizen services

Job Summary

  • This role serves as a trusted advisor to federal civilian agencies, driving digital transformation initiatives that improve citizen services.
  • The Customer Success Manager will leverage AI agents to automate routine tasks, monitor customer health, and generate strategic success plans.
  • Candidates must be U.S. citizens eligible for a Moderate Public Trust background investigation to access government systems.

Matching Summary

This role serves as a trusted advisor to federal civilian agencies, driving digital transformation initiatives that improve citizen services.

Salary

Base: $123,100 - $186,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • U.S. citizenship required
  • Sales Cloud and Service Cloud experience
  • Federal procurement process knowledge
  • Public Trust clearance eligibility
  • AI agent proficiency and prompt engineering

Nice-to-have

  • Tableau Cloud feature adoption expertise
  • Einstein for Sales and Service knowledge
  • Experience with Journey Builder or Commerce Promotions
  • Strong executive relationship building skills
  • Agentblazer certification

Key Requirements

  • 3+ years Customer Success or Salesforce platform experience
  • Must possess U.S. citizenship (no dual citizenship)
  • Ability to obtain Public Trust clearance
  • Proficiency in Sales Cloud and Service Cloud features
  • Experience supporting Global Public Sector clients

Work Rights

Must have US citizenship (no dual citizenship)

Tailored Resume

Cover Letter