Service Excellence Consultant

Redfield Community Memorial Hospital

Aberdeen, SD, United States
$55,640.00 - $83,200.00; not specified; pto availa...
On-site
Customer experience improvement
Evidence-based practices
Patient experience analysis
Redfield Community Memorial Hospital is seeking a Service Excellence Consultant who will focus on enhancing customer experience in their healthcare setting. The role involves collaborating with staff to identify improvement opportunities, coaching teams, and delivering education on best practices in patient care

Job Summary

  • Plan, design, facilitate, coordinate and deliver education related to customer experience throughout the continuum of services of Avera Health.
  • Analyze provider and department clinical and non-clinical processes and practices to identify opportunities for improvement in patient experience.
  • Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.

Matching Summary

Match Score: 85

Redfield Community Memorial Hospital is seeking a Service Excellence Consultant who will focus on enhancing customer experience in their healthcare setting. The role involves collaborating with staff to identify improvement opportunities, coaching teams, and delivering education on best practices in patient care.

Salary

$55,640.00 - $83,200.00; Not specified; PTO available day 1, Up to 5% employer matching contribution for retirement, Career development guided by hands-on training and mentorship

Skills & Requirements

Must-have

  • Customer experience improvement
  • Evidence-based practices
  • Patient experience analysis
  • Onsite coaching and education

Nice-to-have

  • Compassion and patient focus
  • Multidisciplinary team collaboration
  • Moving Health Forward initiative

Key Requirements

  • Bachelor's degree or 5+ years customer service experience in healthcare or service-oriented industry
  • Technical Certificate Executive coaching (preferred)
  • Registered Nurse (RN) license (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter