Etic, Oci Technical Support Engineer - Senior Associate
PwC PricewaterhouseCoopers GmbH
L2/l3 cloud support activities
Itil incident problem change management
Iaas paas services expertise
This role requires a skilled Cloud Support Engineer to manage L2/L3 support activities within an ITIL-aligned managed services framework
Job Summary
This role requires a skilled Cloud Support Engineer to manage L2/L3 support activities within an ITIL-aligned managed services framework.
The ideal candidate will lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence across multiple client environments.
Responsibilities include evaluating, planning, and executing changes while ensuring minimal disruption to operations and adhering to approved change control processes.
Matching Summary
This role requires a skilled Cloud Support Engineer to manage L2/L3 support activities within an ITIL-aligned managed services framework.
Skills & Requirements
Must-have
L2/L3 cloud support activities
ITIL incident problem change management
IaaS PaaS services expertise
Terraform Ansible automation tools
Root cause analysis for incidents
Nice-to-have
DevOps CI/CD pipeline familiarity
Strong analytical critical thinking skills
Excellent client communication skills
Proactive monitoring and risk mitigation
Managed services environment experience
Key Requirements
Bachelor's degree in Computer Science or related field
4-7 years of cloud environment experience
Required Cloud Architect Professional or Operations certification
Desired ITIL Foundation or Intermediate certification