As a Customer Success Engineer, you will help customers derive measurable value from GitLab by providing technical product expertise and best practice guidance
Job Summary
As a Customer Success Engineer, you will help customers derive measurable value from GitLab by providing technical product expertise and best practice guidance.
You will collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across key GitLab workflows.
Your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content.
Matching Summary
As a Customer Success Engineer, you will help customers derive measurable value from GitLab by providing technical product expertise and best practice guidance.
Skills & Requirements
Must-have
technical product expertise
DevSecOps best practices
customer enablement
technical content creation
trusted advisor relationships
Nice-to-have
AI integration in workflows
collaborative team environment
continuous knowledge exchange
Key Requirements
Experience supporting GitLab use cases
Proficiency with DevSecOps tools
Technical background in software development or systems engineering
Ability to communicate complex technical topics clearly
Experience operating as a trusted technical advisor