Customer Support Associate

Maya Philippines

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On-site
1 year customer support experience
Experience with digital payments
Experience handling calls chats emails
The Customer Support Associate serves as the first point of contact for customers providing timely support via multiple channels

Job Summary

  • The Customer Support Associate serves as the first point of contact for customers providing timely support via multiple channels.
  • The role is responsible for resolving inquiries related to digital payments, cards, e-wallets, and account issues while ensuring compliance.
  • Candidates must deliver a consistent customer-centric experience and document cases accurately to meet service level agreements.

Matching Summary

The Customer Support Associate serves as the first point of contact for customers providing timely support via multiple channels.

Skills & Requirements

Must-have

  • 1 year customer support experience
  • Experience with digital payments
  • Experience handling calls chats emails
  • English and Tagalog communication skills

Nice-to-have

  • Familiarity with CRM and ticketing tools
  • Background in fintech or banking
  • Proactive outreach capabilities

Key Requirements

  • Graduate of any 4-year Business or Technical course
  • At least 1 year of experience in customer support
  • Excellent verbal and written communication skills in English / Tagalog

Work Rights

Not specified

Tailored Resume

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