Customer Experience Specialist - English & Mandarin (foshan, China)
Agoda
Foshan, China
On-site
Excellent customer service
Handle high volume inquiries
Communication channels
Agoda's Customer Support Team provides in-person, real-time help around the clock in 38 languages, presenting the best of Agoda’s values to each customer
Job Summary
Agoda's Customer Support Team provides in-person, real-time help around the clock in 38 languages, presenting the best of Agoda’s values to each customer.
Specialists actively look for ways to improve customer experience, adapting to challenges by collaborating with other teams and experimenting to develop new products.
The role involves delivering excellent customer service, managing customer needs through various communication channels, and contributing to business strategies by improving customer service through self-service initiatives and product feedback.
Matching Summary
Agoda's Customer Support Team provides in-person, real-time help around the clock in 38 languages, presenting the best of Agoda’s values to each customer.
Skills & Requirements
Must-have
excellent customer service
handle high volume inquiries
communication channels
Agoda products support
English and Mandarin proficiency
Nice-to-have
adapt to challenges
collaborate with other teams
experimenting on everything
continuous improvement mindset
Key Requirements
excellent command of spoken and written English & Mandarin