Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: role ...
Fully remote
Customer relations
Technical acumen
Customer success
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • customer relations
  • technical acumen
  • customer success
  • SaaS solution management
  • enterprise accounts
  • French language proficiency

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and enthusiasm
  • proactive support experience
  • business objectives alignment

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing complex SaaS solution
  • Fluent in French (Canadian preferably)
  • BS or MS in a Technical Degree or equivalent technical work experience

Work Rights

Not specified

Tailored Resume

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