Senior Customer Success Manager-state & Local Government

WORKDAY AUSTRALIA PTY

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote
Customer relationship management
Customer success platforms
Issue resolution and escalation management
Workday Australia is seeking a Senior Customer Success Manager for state and local government to enhance customer relationships and ensure satisfaction with their SaaS solutions. The position emphasizes domain expertise, project management, and customer advocacy to drive value for clients

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will support the State and Local government customer base, monitoring customer health and acting as an escalation point.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday Australia is seeking a Senior Customer Success Manager for state and local government to enhance customer relationships and ensure satisfaction with their SaaS solutions. The position emphasizes domain expertise, project management, and customer advocacy to drive value for clients.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer success platforms
  • Issue resolution and escalation management
  • SaaS implementation oversight
  • Workday product suite competency

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 7+ years customer facing services role
  • Experience with CRM and customer success platforms
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS
  • Previous consulting experience preferred
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

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