Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd; bonus/equity: m...
Fully remote
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer success and product adoption. This role, which is fully remote, requires a candidate with significant experience in customer success and program management, particularly within the SaaS industry

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer success and product adoption. This role, which is fully remote, requires a candidate with significant experience in customer success and program management, particularly within the SaaS industry.

Salary

Base: $169,800 USD - $254,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • integrity, empathy, and shared enthusiasm
  • bold ideas and genuine care
  • bias for outcomes

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter