Front Office Executive

Sofitel Sydney Wentworth

Panaji, GA, India
On-site
Daily administration
Meeting and greeting guests
Dealing with guest queries
The Front Office Executive position at Sofitel Sydney Wentworth involves managing daily reception tasks, addressing guest inquiries and complaints, and ensuring exceptional customer service. The role emphasizes teamwork and effective communication to enhance guest experiences

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Match Score: 85

The Front Office Executive position at Sofitel Sydney Wentworth involves managing daily reception tasks, addressing guest inquiries and complaints, and ensuring exceptional customer service. The role emphasizes teamwork and effective communication to enhance guest experiences.

Skills & Requirements

Must-have

  • daily administration
  • meeting and greeting guests
  • dealing with guest queries
  • handling guest complaints
  • booking rooms
  • maintaining high customer service standards

Nice-to-have

  • motivating reception team
  • promoting teamwork
  • exploring limitless possibilities
  • daring to challenge the status quo

Key Requirements

  • Respond to customer queries
  • resolve issues in a timely manner

Work Rights

Not specified

Tailored Resume

Cover Letter