Cx Training Lead

AIA Australia Limited

Develop comprehensive training programs
Collaborate with business unit managers
Monitor training program effectiveness
The role is responsible for ensuring all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes

Job Summary

  • The role is responsible for ensuring all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes.
  • The position involves designing and delivering upskilling programs to enhance employee skills in life insurance operations and function performance.
  • Employees will collaborate with Business Unit Heads to identify training needs and develop tailored solutions to address competency gaps.

Matching Summary

The role is responsible for ensuring all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes.

Skills & Requirements

Must-have

  • Develop comprehensive training programs
  • Collaborate with Business Unit Managers
  • Monitor training program effectiveness
  • Manage employee training records in Workday
  • Conduct onboarding sessions for new hires

Nice-to-have

  • Mentorship and support for employees
  • Knowledge of life insurance operations
  • Advocacy for mandatory enterprise training completion

Key Requirements

  • Experience in training program development
  • Knowledge of operational processes
  • Familiarity with Workday system

Work Rights

Not specified

Tailored Resume

Cover Letter