Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
The role involves leading a team of Customer Service Representatives while managing escalated client issues with empathy and heart

Job Summary

  • The role involves leading a team of Customer Service Representatives while managing escalated client issues with empathy and heart.
  • Employees must be physically capable of standing, walking, climbing stairs, and lifting up to 40 pounds including pet crates and food bags.
  • Compensation includes $15.00/hour plus tips, along with comprehensive benefits like medical, dental, vision, 401K match, and PTO.

Matching Summary

The role involves leading a team of Customer Service Representatives while managing escalated client issues with empathy and heart.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • High school diploma or equivalent
  • Experience training others

Nice-to-have

  • Passion for pets and animals
  • Cool under pressure in chaotic environments
  • Leadership by example
  • Retail or hospitality background
  • Patience with diverse clients

Key Requirements

  • High school diploma required
  • Minimum 1 year customer service experience
  • Must be available evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter