It-servicetechniker (m/w/d) (service Desk Manager)

KNDS Group

München, Germany
On-site
First-level support management
It-service management
Itil knowledge
As a Service Desk Manager, you will ensure and improve user satisfaction for IT users across various locations

Job Summary

  • As a Service Desk Manager, you will ensure and improve user satisfaction for IT users across various locations.
  • You will be responsible for planning, implementing, and continuously developing IT services and processes.
  • Collaboration with IT teams and external service providers is essential for this role.

Matching Summary

As a Service Desk Manager, you will ensure and improve user satisfaction for IT users across various locations.

Skills & Requirements

Must-have

  • First-Level Support Management
  • IT-Service Management
  • ITIL knowledge

Nice-to-have

  • Friendly communication skills
  • Self-motivated learning
  • Team collaboration

Key Requirements

  • Technical education in IT
  • Several years of relevant experience
  • Experience with IT ticket systems

Work Rights

Not specified

Tailored Resume

Cover Letter