Strategic problem solving and quantitative analysis
The Commonwealth Bank of Australia is seeking an Executive Manager for Payments Customer Success to lead the development and implementation of customer success strategies aimed at enhancing growth and satisfaction in payment products. The role requires extensive experience in payments and transaction banking, strong leadership capabilities, and the ability to engage effectively with senior executives and cross-functional teams
Job Summary
This role involves developing and implementing a Customer Success strategy to drive growth in payment products and improve client NPS scores.
The Executive Manager will act as the single point of contact for high-value strategic client acquisitions and complex multi-product deals.
Candidates must have strong working relationships with frontline sales channels, product managers, risk, and compliance teams across the bank.
Matching Summary
Match Score: 85
The Commonwealth Bank of Australia is seeking an Executive Manager for Payments Customer Success to lead the development and implementation of customer success strategies aimed at enhancing growth and satisfaction in payment products. The role requires extensive experience in payments and transaction banking, strong leadership capabilities, and the ability to engage effectively with senior executives and cross-functional teams.
Skills & Requirements
Must-have
7-10+ years professional services experience
Payments or Transaction Banking background
Strategic problem solving and quantitative analysis
Experience leading small high-performing teams
Senior executive communication skills
Nice-to-have
High performing sales team leadership experience
Go-to-market (GTM) experience
Business development expertise
Strong stakeholder relationship management
Knowledge of regulatory compliance policies
Key Requirements
University degree in business, economics, technology, law or related discipline
7-10+ years of professional services experience
Background in Payments, Transaction Banking, or Corporate Development