Senior Product Manager, Omnichannel & Commercial Strategy – Service Cloud

Salesforce

San Francisco, California, US
Base: $172,500 - $260,100 annually; base: $207,800...
Product management experience
Saas pricing and packaging
Telephony routing and sms
Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures

Job Summary

  • Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures.
  • Partner with the Sourcing team to help manage telecom carrier relationships, assist with telecom budgets, and handle PO/invoice approvals.
  • Collaborate with marketing and sales teams to educate the field on commercial packaging, compliance requirements, and regulatory needs.

Matching Summary

Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures.

Salary

Base: $172,500 - $260,100 annually; Base: $207,800 - $285,800 annually in select SF/NYC metro areas; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • product management experience
  • SaaS pricing and packaging
  • telephony routing and SMS
  • vendor budget management
  • cross-functional collaboration
  • driving multi-stakeholder projects

Nice-to-have

  • customer experience solutions
  • service and support automation
  • Salesforce products and APIs
  • agile development methodologies
  • software architecture understanding

Key Requirements

  • 5+ years product management experience
  • Bachelor's degree
  • Familiarity with telephony routing, SMS, or BYOC
  • Ability to navigate internal operational processes
  • Experience managing vendor budgets
  • Gathering and transforming business requirements

Work Rights

Not specified

Tailored Resume

Cover Letter