Customer Success Manager, Life Sciences / Med Tech Solutions

Salesforce Sites

Not specified (assumed hybrid based on industry trends)
Salesforce platform expertise
Life sciences and med tech industry knowledge
Ai and data literacy
Salesforce is seeking a Customer Success Manager for its Life Sciences and Med Tech Solutions segment, focusing on enhancing customer engagement and value from Salesforce products. The ideal candidate will possess extensive experience in customer success, particularly within the healthcare sector, and will be responsible for managing relationships with enterprise-level customers

Job Summary

  • Serve as a trusted advisor and named resource for Salesforce's Enterprise Life Sciences and Med Tech customers, forging deep relationships and ensuring they realize maximum value from their Salesforce investment.
  • Drive customer success by aligning Salesforce capabilities to business outcomes, supporting key events like product launches, managing technical deployments, and ensuring platform health and issue resolution.
  • Act as an advocate for customers during high-severity case triage and resolution, and provide guidance on adopting new features and integrating agentic AI into business processes.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager for its Life Sciences and Med Tech Solutions segment, focusing on enhancing customer engagement and value from Salesforce products. The ideal candidate will possess extensive experience in customer success, particularly within the healthcare sector, and will be responsible for managing relationships with enterprise-level customers.

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Life Sciences and Med Tech industry knowledge
  • AI and Data literacy
  • Consultative and communication skills
  • Enterprise and rapid support delivery

Nice-to-have

  • Agentic AI integration advisory
  • Proactive feature guidance
  • Cross-functional team leadership
  • Executive stakeholder relationship cultivation

Key Requirements

  • 7 to 8 years of experience
  • Full professional English and Italian languages
  • Technical Customer Success or Salesforce CRM experience
  • Healthcare and Life Sciences industry knowledge
  • Salesforce Sales Cloud and/or Service Cloud experience

Work Rights

Not specified

Tailored Resume

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