Customer Service

diversey.ba

**
Fluent in business language of customer
Experience in order and complaint management
Strong written and verbal communication skills
** The job posting is for a Customer Service II position at Diversey, focusing on order and complaint management, customer communication, and sales support. The ideal candidate should have 2 years of customer service experience or a university degree, along with strong communication skills, particularly in English and a preferred Asian language. **

Job Summary

  • The role involves processing all orders efficiently and accurately while ensuring the order to payment process is fulfilled.
  • You will handle and close customer complaints on time by collaborating with other functions to resolve issues.
  • The position requires acting as a point of reference for Sales Teams and communicating key customer issues to Account Managers.

Matching Summary

Match Score: 75

** The job posting is for a Customer Service II position at Diversey, focusing on order and complaint management, customer communication, and sales support. The ideal candidate should have 2 years of customer service experience or a university degree, along with strong communication skills, particularly in English and a preferred Asian language. **

Skills & Requirements

Must-have

  • Fluent in business language of customer
  • Experience in order and complaint management
  • Strong written and verbal communication skills
  • Capable of working in a dynamic team environment

Nice-to-have

  • SAP ERP system knowledge preferred
  • Experience with Gmail and Google docs
  • Fluency in Mandarin, Malay, or Bahasa Indonesia

Key Requirements

  • Up to 2 years prior Customer Service Experience
  • University degree
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter