Supervisor, Customer Solutions

252

Competitive compensation; benefits: medical, denta...
Not specified
3-5 years customer service experience
Previous lead or supervisory experience
Strong knowledge of erp systems
Husqvarna is seeking a Supervisor for their Customer Solutions department, responsible for overseeing daily operations and ensuring high-quality customer service. The ideal candidate should possess relevant supervisory experience, a background in customer service, and a solid understanding of ERP systems

Job Summary

  • The Customer Service Supervisor is responsible for overseeing the daily operation of the business and coaching Customer Service Reps to provide high quality experiences.
  • This position plays a critical role in ensuring competitive advantage by monitoring staffing, workflow, and compliance while handling personnel issues.
  • Husqvarna offers competitive compensation including medical, dental, vision insurance, a 401(k) with matching, and paid parental leave.

Matching Summary

Match Score: 80

Husqvarna is seeking a Supervisor for their Customer Solutions department, responsible for overseeing daily operations and ensuring high-quality customer service. The ideal candidate should possess relevant supervisory experience, a background in customer service, and a solid understanding of ERP systems.

Salary

Competitive compensation; Benefits: medical, dental, vision, 401(k) matching; Not specified

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Previous lead or supervisory experience
  • Strong knowledge of ERP systems
  • Experience with CRM workflow management
  • Ability to monitor SLA performance

Nice-to-have

  • Bachelor's Degree in Business preferred
  • Knowledge of HCP business processes
  • Strong Excel and Word skills
  • Commitment to sustainable solutions
  • Teamwork and support environment

Key Requirements

  • Bachelor's Degree in Business (preferred)
  • 3-5 years call center experience required
  • Previous supervisory experience required

Work Rights

Not specified

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