Wise Platform Enterprise Team Lead

Wise

Singapore, Singapore
Not specified; not specified; not specified
**
Lead a team of up to 10 specialists
Manage service level agreements slas
Analyze partner feedback and data insights
** Wise is seeking a Team Lead for their Enterprise Support team in Singapore, responsible for managing a team of up to 10 specialists while ensuring seamless support for business partners. The role emphasizes team leadership, operational management, data-driven decision-making, and cross-functional collaboration. **

Job Summary

  • The role involves leading a team of up to 10 Enterprise Support Specialists to ensure a seamless experience for Wise's business-to-business partners.
  • You will be responsible for using data-driven insights from partner feedback to influence product changes and improve the overall implementation process.
  • Wise values diverse teams and believes that inclusive environments help build better products while ensuring every employee feels respected and empowered.

Matching Summary

Match Score: 75

** Wise is seeking a Team Lead for their Enterprise Support team in Singapore, responsible for managing a team of up to 10 specialists while ensuring seamless support for business partners. The role emphasizes team leadership, operational management, data-driven decision-making, and cross-functional collaboration. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead a team of up to 10 specialists
  • Manage service level agreements SLAs
  • Analyze partner feedback and data insights
  • Drive continuous improvement initiatives
  • Cross-functional stakeholder management

Nice-to-have

  • Passion for leading people and empathy
  • Adaptability in fast-paced fintech environment
  • Strong communication and presentation skills
  • Creative problem-solving abilities

Key Requirements

  • Experience in team leadership and development
  • Expertise in working with partner data analytics
  • Proven project management capabilities
  • Ability to diagnose complex technical problems

Work Rights

Not specified

Tailored Resume

Cover Letter